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Peace of mind support

When CRM is critical to your business you need to know that ZOHO CRM support support is there when you need it. Just like the AA when your car breaks down, we are at the end of the phone to get you back on the road with your CRM.

Service Level Agreement to give you security

You will know that support will be with you to start working on any issue within four hours.

Secure your investment

Keep getting the best value from your CRM and other ZOHO apps with proactive support to make sure you and your people continue to use them and delivering value.
Access to learning materials

You will get exclusive access to resources and training for you and your people.
Standard
Improver
Developer

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How this works

We have three levels of service starting with the Standard, then Improver and finally Developer. Each of these has a different level of service and assumes a different commitment in ZOHO CRM support hours spent. We do have a fair use policy but accept that some months will require heavier support than others. Please see the details and our terms of business here.

Pay for what you get

Standard

The standard support contract is ideal for small businesses where your use of CRM is relatively light touch. Your system will be documented and the focus is on maintaining Business as Usual. At this level we will also limit contact with one person in your organisation. Our fair use policy is that you should only need 6 hrs support month on month.

£350/mth

Improver

This is for a larger setting than standard and where you are seeking to improve your use of the system. It is likely that you will be managing a larger setting or a team and require more than one contact. The fair use policy is that you should only need 12hrs support month on month.

£500/mth

Developer

This is intended for clients who are engaged in developing their CRM system and so may require higher levels of support from time to time. You may also be managing a team. The fair use policy is that you should only need 21hrs support month on month.

£700/mth

Peace of mind that ZOHO will keep working for you and get fixed fast

Do you rely on your ZOHO working when you need it and want the peace of mind to know that an expert is on call if anything should go wrong?

Like breakdown cover on your car, you know that there is an expert available who will respond quickly to any problem or emergency that you may have.

That is what you get with our support contract.

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Need a problem fixed now?

If you have an urgent problem you want to get fixed now you can raise a support ticket here and we will call you back to discuss it.

Or you can contact us to discuss your problem in more detail by filling out the form on the right.

Raise a support ticket now

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